Shipping policy

Shipping Policy

Last Updated: July 27, 2026

At VeltroMart, we aim to deliver your products as quickly, reliably, and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday to Friday, 10:00 AM to 6:00 PM IST), excluding weekends and public holidays.

  • Orders placed after 6:00 PM or during weekends will begin processing on the following business day.

  • You will receive an automated confirmation email and SMS once your order has been successfully placed and processed.

2. Shipping Methods & Delivery Timeframes

We partner with top domestic courier services (including Delhivery, BlueDart, Xpressbees, and CJdropshipping network partners) to ensure fast delivery across India.

  • Standard Express Shipping: 3 to 7 business days across major Indian cities and metro areas.

  • Remote / Tier-3 Locations: 5 to 9 business days depending on pin code serviceability.

3. Shipping Costs

  • Free Shipping: We offer FREE Standard Delivery on all orders above ₹499.

  • Standard Shipping Fee: A nominal flat shipping charge of ₹49 applies to orders below ₹499.

  • Cash on Delivery (COD) Handling: A small COD handling fee of ₹30 may be applied at checkout to cover doorstep cash collection services.

4. Tracking Information

Once your order is packed and dispatched, you will receive a shipping confirmation email and WhatsApp message containing your courier tracking number and a direct tracking link. You can track your package in real time using the link provided.

5. Delivery Issues & Delays

While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to weather conditions, courier logistics disruptions, or high-volume festive periods.

If your delivery is delayed past 10 business days, or if the courier marks your package as "Delivered" but you have not received it, please contact our support team immediately at framecrewco@gmail.com.

6. International Shipping

Currently, VeltroMart only ships within India. We do not offer international shipping at this time.

Return and Refund Policy

Last Updated: July 27, 2026

Thank you for shopping at VeltroMart. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Eligibility Criteria

To be eligible for a return or replacement, your item must meet the following conditions:

  • The return request must be raised within 7 days of delivery.

  • The product must be unused, undamaged, and in the same condition as received.

  • The item must be in its original packaging, complete with all tags, parts, and user manuals.

  • Proof of purchase (order number or email confirmation) must be provided.

2. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect:

  • Please notify us within 48 hours of receiving the package by emailing framecrewco@gmail.com or reaching out during our business hours (Monday to Friday, 10:00 AM to 6:00 PM IST).

  • Attach clear photos or a short unboxing video showing the damaged/defective product and the outer shipping label.

  • Once verified, we will arrange a free replacement or issue a full refund without any additional cost to you.

3. Return Shipping & Costs

  • Defective/Damaged Items: VeltroMart covers 100% of the return pickup costs.

  • General / Change-of-Mind Returns: If you wish to return an item for personal reasons, a flat reverse pickup fee of ₹70 will be deducted from your final refund amount.

  • Our team will schedule a reverse pickup from your registered address via our courier network.

4. Refund Process & Timing

  • Prepaid Orders (UPI / Cards / Net Banking): Refunds will be processed back to your original payment method within 5–7 business days after the returned product passes quality inspection at our warehouse.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be credited via direct Bank Transfer or UPI ID. Our support team will request your payment details after the returned package is received.

5. Exchange Options

If you wish to exchange an item for a different color, model, or replacement unit:

  • Contact us at framecrewco@gmail.com with your order number.

  • Once approved, we will arrange for the pickup of the original item and dispatch your replacement unit promptly.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Personal care products, skin contact beauty tools, and intimate accessories.

  • Final clearance or sale items explicitly marked as "Non-Returnable."

7. Customer Support

For any questions regarding returns, exchanges, or refunds, please reach out to us:

  • Store Name: VeltroMart

  • Support Email: framecrewco@gmail.com

  • Business Support Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)